1. General Return & Refund Policy
Due to the random nature of blind box products and our wholesale model, all orders are generally non-returnable and non-refundable.
By placing an order, you acknowledge that you have read and agreed to this policy.
2. Our Commitment to Quality & Shipping
We strive to provide high-quality, reliable products:
- Quality Control: Every item is carefully selected and verified to ensure authenticity and quality.
- Secure Packaging: Before shipping, all products are inspected for defects and securely packaged with reinforced boxes and bubble wrap to minimize damage during transit.
- International Shipping: Please note that international shipping may involve multiple transfer points, and unexpected damage may occur. In such cases, we will assist you in resolving the issue.
3. Exclusions (Not Eligible for Return or Refund)
The following are not eligible for returns or refunds:
- Personal Preference: Dislike of the item (e.g., “I don’t like this item” or “I didn’t get the character I wanted”).
- Minor Manufacturing Traits: Minor product characteristics, including duplicates within a set or slight factory imperfections.
4. Cancellations
- You may request to cancel an order within 48 hours of placing it.
- Cancellations are only possible if the order has not yet shipped or begun processing.
- If the order has already shipped, it cannot be canceled.
5. After-Sales Support for Damaged Goods
IMPORTANT: For your protection, please record a complete, unedited unboxing video before opening the packaging. This serves as the primary evidence for all after-sales verification.
If you receive a damaged item, please follow these steps:
- Timeframe: Contact us within 1–3 business days of receiving your package.
- Email: Send all materials to support@kidultsbox.com.
- Required Materials: You must include:
- Your order number.
- Clear photos of the item showing the damage OR your unedited unboxing video (which must show the packaging, shipping label, and the damaged product).
- Processing:
- Once the issue is verified, refunds will be issued via the original payment method (PayPal, credit card, or debit card).
- Refunds typically take up to 7 business days to process, depending on your payment provider.